Privacy Policy – Whisper AI Transcription
Effective Date: September 3, 2025
Whisper AI Transcription ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our speech-to-text services.
1. Information We Collect
Audio Files: Files you upload for transcription (stored in Amazon Web Services AWS S3).
Transcripts: Text created from your audio via AssemblyAI.
Account & App Data: Email, authentication data, and usage/session data stored in Firebase Realtime Database.
Technical & Usage Data: Timestamps, file size/type, selected language, device/browser data; cookies or similar technologies for essential functionality and performance.
2. How We Use Information
- Provide and operate transcription (processing via AssemblyAI; storage via AWS S3; account/session via Firebase).
- Maintain security, prevent abuse, debug, and improve reliability and quality.
- Provide customer support and communicate about service updates or policy changes.
- Comply with legal obligations and enforce our Terms.
3. Data Security
In transit: TLS/HTTPS for uploads, downloads, and API calls.
At rest: Server-side encryption (e.g., AES-256) in AWS S3; Firebase protected by Google Cloud security controls.
Role-based access and logging; no human review of your content without your explicit consent (unless required by law).
No system is 100% secure; we continually improve safeguards.
4. Third-Party Processors
We use reputable providers under data-processing terms and security standards:
AssemblyAI – processes audio to text.
Amazon Web Services (AWS S3) – secure file storage.
Google Firebase (Realtime Database/Auth) – user accounts, sessions, app data.
We do not sell your personal data. We share data only with these processors and where required by law.
5. Retention & Deletion
We retain audio files and transcripts only as long as needed to deliver the service and for a limited period thereafter to ensure reliability and support.
You can request deletion of files, transcripts, and/or your account at any time.
We may implement automatic deletion (e.g., after a set number of days); details will be reflected in your account settings or help pages when available.
6. Your Rights
Depending on your location (e.g., GDPR/CCPA), you may have rights to access, correct, delete, restrict, or export your data, and to object to certain processing. To exercise rights or ask questions, contact info@34apps.com.
7. Cookies & Analytics
We use essential cookies for authentication and performance; optional analytics may be used to improve features (you may disable cookies in your browser, but some features might not work).
8. International Transfers
We may process and store data in regions where our providers operate. We use appropriate safeguards (e.g., standard contractual clauses) for cross-border transfers where required.
9. Children's Privacy
Our service is not intended for children under the age required by applicable law; do not use or submit information if you are under that age.
10. Changes
We may update this Policy. The "Effective Date" will be revised, and material changes will be announced through the service.
11. Contact
Questions or requests: info@34apps.com.